Terms of Service

Our store is dedicated to the sale of artisan cookies, as well as the offer of complementary products related to baking and pastry. We strive to offer high quality products, made with fresh ingredients.

By using our website and placing orders, you agree to comply with these terms of service and all applicable laws and regulations. Use of the site is at your own risk and the store will not be liable for any damages arising from the use of the site.

To place an order, you must provide complete and accurate information, including your shipping address and valid payment method. We reserve the right to refuse or cancel any order for any reason, including, but not limited to, product availability, errors in product description or price, and issues identified by our credit and fraud department.

Once you have placed an order, we will send you a confirmation email detailing the products ordered, the total price and shipping information. This confirmation does not constitute acceptance of your order; it simply confirms that we have received your request. We reserve the right to accept or reject your order after reviewing the availability of the products and the accuracy of the information provided.

We endeavor to process and ship your order within the time frame specified on our shipping page. You will be responsible for all shipping costs and taxes, which will be itemized on your invoice.

To initiate a refund process, please contact our customer service at bakekreat@gmail.com. Any refund will be made using the original payment method.

Our customer service team is available to help you with any questions or issues you may have. You can contact us by email at bakekreat@gmail.com or write to us on our chat on our website during our opening hours from 10am to 4pm.